Learning & Development Specialist - Jacksonville, FL

Job Locations US-FL-Jacksonville
Human Resources

Job Summary

The Wounded Warrior Project (WWP) Learning & Development Specialist works directly with WWP Learning and Development trainers to design, deliver, and assess learning content and materials in support of internal Human Resources talent development initiatives and for all aspects of staff training and organizational development programs.

Essential Duties & Responsibilities

  • Design, develop, and deliver training solutions (face-to-face and virtual) in alignment with WWP’s mission, vision, and core values with a focus on human resources and organizational development (e.g., culture, onboarding, engagement, leadership, functional development, succession planning).
  • Develop training content including job aids, course handbooks, and presentation materials based on needs analyses and stakeholder requirements utilizing the most effective instructional method(s).
  • Create instructor materials, e.g., course outlines, preparatory materials, instructional plans, and training aids.
  • Build strong and collaborative relationships with teammates, leaders, and key stakeholders while working to bring teams to consensus, alignment, and action.
  • Utilize blended learning solutions to provide an engaging approach to learning, development, and knowledge retention and application.
  • Identify success factors and establish measurable program and course objectives.
  • Identify and apply appropriate instructional methods, e.g. lectures, demonstrations, conferences, workshops, individual training, or group training.
  • Measure and evaluate training effectiveness, content quality, and participant satisfaction with professional development, leadership, and management training programs, including on-line courses, self-study, and blended learning opportunities.
  • Create and maintain a library of instructional materials including facilitator guides, program documents, workbooks, job aids, and other learning resources.
  • Assist in the creation of E-Learning content delivered via a learning management system.
  • Assist with training communications to participants and stakeholders in cooperation with Communications team.
  • Assist in the delivery of various human resources programs and systems, e.g., orientation, onboarding, performance management, and related management training.
  • Research and remain current on best practices in training and development, talent management, and related technology. Recommend appropriate applications and processes to improve learning outcomes and drive innovation.
  • Travel to regional offices to support the facilitation of internal training, workshops, teambuilding, summits, and special events as assigned.
  • Other related duties as assigned.

Knowledge, Skills & Abilities

  • Strong working knowledge of adult learning theory, techniques, principles, and methods to develop effective training plans and materials.
  • Demonstrated creative, insightful, and innovative approach to learning, with a focus on fun, service, and practical application of information.
  • Well-developed sense of aesthetic and product delivery.
  • Demonstrated effectiveness in group presentation and facilitation. Confident communicator with demonstrated ability to present information effectively to audiences, e.g., small groups and individuals.
  • Professional presence and demeanor.
  • High emotional intelligence. Strong interpersonal and situational awareness skills.
  • Strong collaboration and relationship building skills. Demonstrated ability to work effectively in a team environment.
  • Strong written and verbal communication skills.
  • Demonstrated proficiency in use of office applications and multi-media training delivery platforms.
  • Good task management and organizational skills.
  • Strong attention to detail and demonstrated ability to coordinate resources and support multiple assignments within a fast-paced work environment.
  • High energy level. Strong work ethic and personal initiative.
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
  • Mission-driven, guided by core values, and a pleasure to work with.

Education & Experience Requirements

  • Bachelor’s Equivalent combination of education, experience, certification, and training may be considered in lieu of degree.
  • Four years of experience delivering or facilitating training.
  • Four years of experience in curriculum development and specialized content development.


  • Two years of experience designing and developing e-Learning interactive training.
  • Two years of experience with Learning Management Systems administration and learning technology application.
  • Two years of experience supporting training and learning needs of cross-functional, geographically-dispersed teams.

Certifications & Licensure

  • Certified Professional in Learning and Performance (CPLP) or Certified Professional in Talent Development (CPTD) preferred.
  • Associate Professional for Talent Development (APTD) preferred.
  • Professional in Human Resources (PHR) or SHRM-CP preferred.







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