WWP Talk Program Director - Jacksonville, FL

Job Locations US-FL-Jacksonville
Mental Health Services

Job Summary

The Wounded Warrior Project (WWP) Talk Program Director leads and directs the WWP Talk Program, a telephonic, short-term emotional support program for veterans, spouses, and caregivers, develops and executes strategy, oversees WWP Talk Program team, ensuring the WWP vision, mission, and culture is integrated among the staff, and ensures Talk Program integration and alignment with WWP strategic objectives.

Essential Duties & Responsibilities

  • Provide leadership, direction, and oversight to WWP Talk Program team for ongoing program and staff development.
  • Develop the Talk Program strategic plan and oversee the execution of the strategic initiatives for the team. Ensure the Talk Program integrates with WWP’s strategic outcomes, and that key objectives are achieved.
  • Develop, manage, forecast, and maintain programmatic budget.
  • Build and maintain a culturally competent WWP Talk team focusing on program delivery and participant impact. Oversee execution of initial and ongoing training for Talk program teammates.
  • Provide integrated analysis of program performance to improve impact and determine program direction.
  • Work closely with the Mental Health leadership team and improve synchronization and engagement across WWP programs.
  • Lead team and staff meetings to facilitate decision-making and clear communication about strategy and plans.
  • Foster an environment of continuous improvement through the encouragement of communication and innovative thought
  • Promote effective and efficient utilization of resources.
  • Establish effective working relationships and work collaboratively with WWP teammates. Promote a supportive working environment where employees are encouraged to proactively address issues and solve problems.
  • Evaluate the WWP Talk program and identify continuous improvement opportunities.
  • Assume an integral role in talent identification, hiring, team structure, and engagement across WWP programs.
  • Other related duties as assigned.

Knowledge, Skills & Abilities

  • Exceptional operational, and problem-solving skills with a demonstrated ability to develop comprehensive action plans to resolve areas of need and see them through to completion.
  • Highly effective communicating orally and in writing to a range of audiences.
  • Demonstrated ability to work pro-actively in a dynamic, fast paced environment.
  • Strong relationship management skills with a good sense of people and an ability to adapt communication style and approach depending on the individual.
  • Proven experience leading, managing, and influencing effectively. Demonstrated leadership experience with the ability to motivate, coach, and educate staff members while fostering a strong team mentality.
  • Demonstrated sound judgment. Proactive problem solver.
  • Demonstrated ability to think strategically, analyze complex information, and offer creative, practical, and high-impact solutions.
  • Proven track record in developing and implementing strategy, addressing complex problems, and delivering high-quality client service.
  • Strong organizational and time management skills. Ability to quickly adapt to changing priorities and ensure deadlines are met. Detail oriented with strong follow-through skills.
  • Demonstrated ability to establish credibility, be decisive, influence others, and effect change.
  • Detail-oriented with exceptionally strong initiative and follow-through skills.
  • Proficiency with Microsoft Office, e.g., Word, Excel, Outlook, and PowerPoint.
  • High energy level. Self-starter. Demonstrated initiative. Strong work ethic coupled with enthusiastic and passionate approach to one’s work.
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
  • Mission-driven, guided by core values, and a pleasure to work with.

Education & Experience Requirements

  • Bachelor’s degree
  • Five years of experience working with and assisting military and veteran populations in support of their development and readjustment.
  • Five years of experience working with and providing support to wounded service members dealing with health issues and invisible injuries, e.g., brain injury, post-traumatic stress disorder, and combat stress.
  • Five years of staff management experience.
  • Five years of experience working in a non-profit organization.



  • Bachelor’s degree in social work, psychology, rehabilitation counseling, case management, or related mental health field.
  • Three years of mental health case management experience.

Certifications & Licensure

  • NA








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