PMO Manager - Jacksonville, FL

Job Locations US-FL-Jacksonville
Program Management Office (PMO)

Job Summary

The Wounded Warrior Project (WWP) Project Management Office (PMO) Manager leads the organization’s project management team and oversees the portfolio of enterprise-level projects. The PMO Manager promotes the use of project management principles, tools, and best practices in the execution and management of enterprise-wide projects.

Essential Duties & Responsibilities

  • Oversee the portfolio of enterprise-level projects, ensuring projects are implemented in alignment with strategic and departmental goals.
  • Manage a team of PMO team members, mentoring them, developing their skills and abilities, and supporting them to implement large, complex enterprise-wide projects. Provide feedback and support to ensure on-time project execution, within budget, and achievement of expected performance standards.
  • Ensure projects completed are on-time and within budget. Provide daily management, coaching, and development of team members, and help them to achieve peak productivity and performance, and continuous improvement.
  • Oversee initial and ongoing training for PMO teammates. Monitor team performance. Collect and analyze relevant data and prepare reports with performance metrics to demonstrate PMO’s productivity, quality, and efficiency.
  • Ensure effective workload planning and work schedules that support organizational objectives. Work with PMO Director to optimize the maturity level of the PMO.
  • Promote a supportive working environment where employees are encouraged to proactively address issues and solve problems. Establish effective working relationships and work collaboratively with WWP teammates.
  • Oversee project risk management through comprehensive mitigation assessment and planning techniques.
  • Facilitate meetings and workshops to identify areas of improvement, and address and mitigate risks.
  • Ensure PMO processes, tools, and templates are appropriately utilized and updated to meet organization and industry best practices.
  • Monitor and manage resources, e.g., team, business unit, and external vendors, and ensure appropriate workload allocation. Track expenditures against progress towards goals. Formulate annual initiatives and participate in developing the annual PMO budget.
  • Monitor key performance indicators, perform data analyses, and report projects’ status and success metrics to leadership. Continually work to improve data analysis processes, tools, and procedures.
  • Work with stakeholders to define project scope, goals, and deliverables in support of business plans. Estimate and identify resources required to achieve project goals.
  • Educate others within the organization on the value and functions of the PMO, project management principles and processes, and tools.
  • Other related duties as assigned.

Knowledge, Skills & Abilities

  • Demonstrated expertise in project management methodologies and tools, e.g., Agile, Waterfall, Scrum.
  • Strong project management skills. Demonstrated ability to effectively manage multiple complex projects.
  • Demonstrated success leading, coaching, and mentoring teams. Proven management skills that foster an open dialog with staff. Team-oriented and a desire to engage with others on day-to-day activities.
  • Strong critical thinking, problem-solving, and analytical skills.
  • Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships.
  • Demonstrated ability to interact with diverse team members, leadership, and external vendors and build effective working relationships.
  • Strong vendor management skills.
  • Excellent written and verbal communication skills.
  • Effective group facilitation skills.
  • Strong organizational skills.
  • Demonstrated ability to establish credibility, be decisive, influence others, and influence change.
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
  • Mission-driven, guided by core values, and a pleasure to work with.

Education & Experience Requirements

  • Bachelor’s degree in business, management, or related field. Equivalent combination of applicable education, training, certification, or experience may be considered in lieu of degree.
  • Project Management Professional (PMP) certification.
  • Five years of project management experience, including enterprise-wide projects and managing project teams.
  • Five years of staff management experience.
  • Three years of experience using project planning tools, e.g., Agile tools, Microsoft Project/Project Server, SharePoint
  • Three years of experience facilitating business and technical analyses meetings, focus group session, webinars, interviews, and stakeholder meetings.
  • Two years of experience preparing status reports and delivering management briefings.


  • Certified Scrum Master (CSM).
  • Two years of information technology project management experience.
  • Two years of experience managing vendor performance.

Certifications & Licensure

  • Project Management Professional (PMP) certification.
  • Certified Scrum Master (CSM) - preferred







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