Metrics Specialist - Jacksonville, FL

Job Locations US-FL-Jacksonville

Job Summary

The Wounded Warrior Project (WWP) Metrics Specialist analyzes and interprets complex data to measure key performance indicators and impact and outcomes of WWP programs and operations.

Essential Duties & Responsibilities

  • Collaborate with the metrics team and other stakeholders to gather, analyze, and interpret complex data.
  • Assist to align key performance indicators (KPIs) and WWP’s strategic plan.
  • Recommend appropriate performance measures to evaluate impact and outcomes to the strategic plan.
  • Perform data visualizations using Salesforce, Qualtrics, and Excel to communicate programmatic and organizational impact.
  • Design, develop, and administer surveys to assess the impact and effectiveness of WWP services.
  • Communicate actionable insights to improve and optimize services and operations.
  • Follow best practices in data collection, storage, analysis. and governance.
  • Prioritize projects and assignments to meet organizational deadlines and priorities.
  • Create and analyze data reports to access and manipulate data and detect trends and correlations.
  • Other duties as assigned.

Knowledge, Skills & Abilities

  • Strong analytical skills. Demonstrated ability to identify problems, analyze information, evaluate results, and solve problems using the most effective solutions.
  • Demonstrated strong attention to detail and accuracy.
  • Strong organizational and time management skills. Demonstrated ability to be flexible and adapt to changing priorities and meet deadlines.
  • Demonstrated ability to interact with stakeholders and obtain pertinent information by asking critical questions. Strong listening skills.
  • Well-developed interpersonal skills to effectively interact and communicate with diverse individuals. Demonstrated relationship-building skills to build effective working relationships.
  • Strong written and verbal communication skills. Demonstrated ability to effectively explain complex information. Strong documentation skills. Demonstrated ability to effectively communicate with stakeholders, ask critical questions, and obtain pertinent information and details.
  • Demonstrated understanding of Microsoft PowerBI, including generating dashboards and managing user roles and profiles
  • Demonstrated understanding of business processes implemented in Salesforce.
  • Demonstrated understanding of Salesforce platform and products.
  • Demonstrated ability to build, manage, and query Access databases.
  • High energy level. Self- starter; willing to take initiative.
  • Demonstrated computer proficiency using Microsoft Office, e.g., Word, Excel, Outlook, PowerPoint.
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
  • Mission-driven, guided by core values, and a pleasure to work with.

Education & Experience Requirements

  • Bachelor’s degree in information technology, data science, or other relevant field of study. Equivalent combination of education, experience, training, or certification may be considered in lieu of degree.
  • Three years of experience pulling, cleaning, and analyzing data using customer relationship management software.
  • Three years of experience building and generating reports or dashboards from customer relationship management software.
  • Three years of experience using Excel for complex data analysis and reporting.


  • Bachelor’s degree in information technology or data science.
  • Three years of experience pulling, cleaning, and analyzing data using Salesforce.
  • Three years of experience building and generating Salesforce reports or dashboards.
  • Two years of experience in business analytics, research, finance, or marketing.
  • Two years of experience working with online survey platforms.
  • Two years of experience using Power BI for data visualization.

Certifications & Licensure

  • Qualtrics Research Core Expert Certification preferred.







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