• QA Testing Analyst - Jacksonville, FL

    Job Locations US-FL-Jacksonville
  • Job Summary

    The Wounded Warrior Project (WWP) QA/Testing Systems Analyst will work with the Donor Care teams to build and implement test cases and produce procedural documentation for a variety of projects implemented on Resource Development platforms ensuring effective and efficient fundraising and donor experiences.


    Essential Duties & Responsibilities

    • Evaluate requirements and build manual test cases which support database integrity, ensure a positive and engaging user experience, and satisfy project business requirements
    • Validate requirements and test cases with Resource Development teams to maintain high standards of quality for the end user
    • Troubleshoot program and system malfunctions to restore normal functioning
    • Monitor system performance to ensure proper operation
    • Test software performance and monitor performance of quality controls
    • Improve and optimize the quality assurance processes and tools to ensure solutions remain scalable and flexible to meet organizational growth and demands
    • Create and maintain written documentation for testing and end-user procedures
    • Coordinate testing efforts and oversee / execute testing procedures
    • Ensure that proper functional testing and end-to-end testing is executed
    • Ensure testing data is removed from databases
    • Confer with project personnel to identify and resolve problems
    • Provide users with technical support for system related activities
    • Other related duties as assigned

    Knowledge, Skills & Abilities

    • Excellent verbal and written communication skills, including strong technical writing and/or procedural documentation skills
    • Demonstrated ability to effectively and efficiently manage multiple projects of varying complexity
    • Identify information by categorization, estimating recognizing differences or similarities, and detecting changes in circumstances or events
    • Strong problem analysis/diagnostic and resolution skills
    • Self-motivated, able to work within a collaborative project-based environment
    • Detail oriented and organized with an ability to meet deadlines while maintaining data integrity and quality
    • Demonstrated ability to work independently and exercise confidentiality and good judgment when working with sensitive issues
    • Ability to effectively communicate with users of diverse backgrounds and skill levels
    • Analyzing information and evaluating results to choose the best solution and solve problems
    • Unequivocal commitment to the highest standards of personal and business ethics and conduct
    • Contribute to a positive work environment and overall team effort in the department and organization
    • High level of proficiency in Microsoft Office

    Education & Experience Requirements

    • Bachelor’s Degree required. A minimum of four (4) years relevant work may be considered in lieu of a degree.
    • Minimum one (1) year experience process testing and/or technical/procedural documentation required
    • Experience working with software and hardware vendors preferred 

    Certifications & Licensure

    • NA







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