• Systems Administrator - Jacksonville, FL

    Job Locations US-FL-Jacksonville
    Information Technology
  • Job Summary

    The Wounded Warrior Project (WWP) Systems Administrator designs, implements, maintains, and administers the WWP on-premise and cloud infrastructure services. The Systems Administrator supports existing infrastructure and builds out future infrastructure services to enable the business to scale and operate more efficiently.

    Essential Duties & Responsibilities

    • Install, configure, monitor, troubleshoot, and maintain existing and new Microsoft Windows server and client operating systems.
    • Install, configure, monitor, troubleshoot, and maintain existing and new infrastructure hardware and technologies, e.g. servers, storage, virtualization.
    • Provide installation and configuration support for data centers and offices.
    • Provide support to help desk technical staff regarding system administration and usage.
    • Consult with database programmers, analysts, other systems administrators, and users regarding current and prospective system changes and future needs and advise.
    • Oversee and guide the efforts of technicians as they diagnose and correct system-related failures and perform system management activities.
    • Identify logical solutions to complex system administration and application problems.
    • Demonstrate initiative to conduct research and remain current with the latest technologies and solutions.
    • Analyze existing operations and recommends improvements.
    • Collaborate with data center and network telecommunicate providers to identify and resolve problems and issues.
    • Prepare and maintain systems documentation.
    • Other related duties as assigned.

    Knowledge, Skills & Abilities

    • Strong working understanding of Microsoft server roles and features, e.g., Active Directory, DHCP, DFS, DNS, Failover Clustering, File, Hyper-V, IIS, NPS, and Print.
    • Demonstrated ability to think critically and diagnose and resolve problems and issues. Passionate about technology and solving IT operations-focused problems.
    • Strong collaboration skills.  Demonstrated ability to work effectively as a team member and identify and resolve problems and accomplish goals and objectives.
    • Demonstrated ability to work independently and take initiative to drive projects to completion.
    • Demonstrated ability to work well under pressure and handle multiple projects and deadlines. Excellent organizational skills. Ability to adapt quickly to changing priorities and manage multiple deadlines within a fast-paced, changing environment.
    • Strong configuration and design skills. Demonstrated documentation skills.
    • Excellent verbal and written communication skills. Exceptional interpersonal skills. Demonstrated ability to effectively communicate with users from diverse skill levels.
    • Demonstrated proficiency with Microsoft Office, e.g. Visio, Project, Excel.
    • Demonstrated ability to exercise confidentiality and good judgment when working with sensitive issues.
    • Ability to effectively contribute to a positive work environment and to the overall team effort in the department and organization.
    • Ability to influence others without having direct authority.
    • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
    • Mission-driven, guided by core values, and a pleasure to work with.

    Education & Experience Requirements

    • Bachelor’s degree in Computer Science, Information Systems. Equivalent combination of applicable education, training, certification, or experience may be considered in lieu of degree.
    • Three years of experience working with Microsoft Windows server operating systems and Active Directory.
    • Three years of experience selecting, deploying, and maintaining infrastructure, e.g. servers, storage.
    • One year of experience working with Microsoft Office 365 suite of tools and systems.


    • Three years of experience working with software and hardware vendors.
    • Two years of experience working with SolarWinds and ManageEngine products, or other monitoring technologies.



    Certifications & Licensure

    • Technology certifications, e.g., MCSA, MCITP, or MCSE preferred.
    • ITIL Foundations preferred.






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