• Human Resources Specialist - Jacksonville, FL

    Job Locations US-FL-Jacksonville
    Human Resources
  • Job Summary

    The Wounded Warrior Project (WWP) Human Resources Specialist provides Human Resources (HR) support to managers and teammates with an emphasis on talent management and employment law compliance.

    Essential Duties & Responsibilities

    • Support managers with teammate relations issues and the preparation of appropriate documentation, e.g., disciplinary actions, performance issues, and separation documentation.
    • Coordinate the processing of background checks and follow up to ensure timely response. Conduct initial review of background screening results to identify potential issues or areas for clarification.
    • Ensure new teammate onboarding processes are completed properly and in a timely manner, e.g., I-9s, benefits enrollment, new teammate welcome package, and manager new hire checklist.  
    • Facilitate new teammate onboarding presentations.
    • Enter and process teammate requisitions, status changes, and Workday (HRIS) transactions. Coordinate with HR teammates to maintain personnel records and ensure they remain accurate and up-to-date.
    • Conduct job analyses and prepare job descriptions.
    • Collaborate with other Human Resources teammates to provide seamless, professional support and service delivery to WWP managers and teammates.
    • Ensure continued documentation of HR Operations processes. Prepare Standard Operating Procedures (SOPs) for continuity and knowledge retention and transfer.
    • Respond to teammate and manager inquiries on WWP policies and practices.
    • Coordinate ongoing delivery of teammate recognition programs, e.g., quarterly awards, birthdays, and anniversaries, etc.
    • Provide procedural and Workday guidance to managers and teammates as part of the mid-year and annual performance evaluation process.
    • Ensure compliance with Department of Labor laws and regulations, e.g., FLSA, ADEA, ADAAA, USERRA, Equal Employment Opportunity laws, and Executive Orders.
    • Respond to select human resources, compensation, and benefits surveys.
    • Research federal, state, and local employment laws and recommend updates to ensure continued compliance.
    • Assist with job evaluations and compensation analyses, e.g., new hire offers, promotions, pay equity reviews.
    • Assist with analyzing data and preparing reports for HR leadership.
    • Other related duties as assigned.

    Knowledge, Skills & Abilities

    • Demonstrated understanding of U.S. federal, state, and local employment laws.
    • Demonstrated ability to manage sensitive matters with diplomacy, empathy, and confidentiality, and build trust.
    • Demonstrated customer-relationship skills and strong follow-through on deliverables.
    • Ability to interact with diverse team members and build effective working relationships with senior management and team members at all levels of the organization.
    • Demonstrated understanding of relationship management and partnering. Well-developed interpersonal skills to effectively interact with diverse individuals.
    • Strong professional presence and demeanor.
    • Good written and verbal communication skills.
    • Good researching, critical thinking, problem-solving, and analytical skills.
    • Good organizational and time management skills. Ability to adapt to changing priorities and meet deadlines.
    • Effective group facilitation and presentation skills.
    • Good project management skills. Demonstrated ability to effectively manage multiple tasks and assignments concurrently.
    • Demonstrated ability to influence others and influence change. Ability to establish credibility and be decisive.
    • Strong organizational skills. Demonstrated ability to respond to changing priorities and deadlines in a fast-paced, demanding working environment.
    • High energy level. Self- starter; willing to take initiative.
    • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
    • Mission-driven, guided by core values, and a pleasure to work with.

    Education & Experience Requirements

    • Bachelor’s degree in a relevant field. Equivalent combination of education, experience, training, or certification may be considered in lieu of degree.
    • Five years of experience in Human Resources.
    • Five years of experience supporting managers and employees to resolve issues.
    • Three years of experience working with a human resources information system.


    • Five years of employment law compliance experience.
    • Three years of experience conducting job analyses and writing job descriptions.
    • Two years of experience working with Workday.
    • One year of experience working with a non-profit organization.

    Certifications & Licensure

    • Professional in Human Resources (PHR) or SHRM-CP or currently pursuing certification.


    • Senior Professional in Human Resources (SPHR) or SHRM-SCP.






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