• WWP Talk Coordinator - Jacksonville, FL

    Job Locations US-FL-Jacksonville
    Mental Health Services
  • Job Summary

    The Wounded Warrior Project (WWP) Talk Coordinator provides telephonic, short-term, goal-focused, non-clinical emotional support to wounded service members dealing with invisible injuries, and their caregivers and families, to improve their resilience and psychological well-being. The WWP Talk Coordinator manages a weekly caseload of 40-50 participants, providing emotional support, goal-setting assistance, education, evaluating needs, and providing referrals to WWP programs and community mental health resources.


    Essential Duties & Responsibilities

    • Provide telephonic emotional support, goal-setting assistance, and education to wounded service members, their caregivers, and their families participating in the WWP Talk program.
    • Manage weekly caseload of 40-50 participants.
    • Utilize call platform software system to make phone calls.
    • Evaluate Talk participant’s needs and refer Talk participants to appropriate WWP programs and community mental health resources
    • Document complete details of conversation following each session with WWP Talk participants. Maintain and update electronic systems to document phone calls.
    • Establish effective working relationships and work collaboratively with WWP teammates to ensure Talk participants needs are being met appropriately.
    • Participate in on-going development and training to keep current with Talk program requirements.
    • Other related duties as assigned.

    Knowledge, Skills & Abilities

    • High energy level. Self-starter; willing to take initiative.
    • Demonstrated understanding of military and veteran issues, and the emotional impact of combat.
    • Successfully complete intensive WWP Talk training within four weeks of hire.
    • Strong interpersonal skills. Ability to interact effectively and develop rapport with diverse individuals and build effective working relationships telephonically. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
    • Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships.
    • Strong written and verbal communication skills.
    • Strong organizational and time management skills. Effectively complete assignments and meet deadlines.
    • Proficient using Microsoft Office, e.g., Word, Excel, PowerPoint, Outlook. Familiarity with Salesforce.
    • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
    • Mission-driven, guided by core values, and a pleasure to work with.


    Education & Experience Requirements

    • High school diploma or GED.
    • Two years of experience working with military or veterans’ population in support of their development and readjustment.
    • One year of veteran-focused mental health programming or case management.


    • Bachelor’s degree in social work, psychology, rehabilitation counseling, case management, or related mental health field.
    • Two years of experience working with and providing support to wounded service members who are dealing with health issues and invisible injuries, e.g., brain injury, post-traumatic stress disorder, and combat stress.

    Certifications & Licensure

    • NA







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