• PMO Manager - Jacksonville, FL

    Job Locations US-FL-Jacksonville
    Program Management Office (PMO)
  • Job Summary

    The Wounded Warrior Project (WWP) Project Management Office (PMO) Manager leads the organization’s project management team and oversees the portfolio of enterprise-level projects. The PMO Manager promotes the use of project management principles, tools, and best practices in the execution and management of enterprise-wide projects.

    Essential Duties & Responsibilities

    • Oversee the portfolio of enterprise-level projects, ensuring projects are implemented in alignment with strategic and departmental goals.
    • Lead and manage the PMO team in implementing large, complex enterprise-wide projects, ensuring projects completed are on-time and within budget. Provide daily management, coaching, and development of team members, and help them to achieve peak productivity and performance, and continuous improvement.
    • Oversee project risk management through comprehensive mitigation assessment and planning techniques.
    • Facilitate meetings and workshops to identify areas of improvement, and address and mitigate risks.
    • Ensure PMO processes, tools, and templates are appropriately utilized and updated to meet organization and industry best practices.
    • Monitor and manage resources, e.g., team, business unit, and external vendors, and ensure appropriate workload allocation. Track expenditures against progress towards goals. Provide feedback and support to ensure on-time project execution, within budget, and achievement of expected performance standards.
    • Monitor key performance indicators, perform data analyses, and report projects’ status and success metrics to leadership. Continually work to improve data analysis processes, tools, and procedures.
    • Work with stakeholders to define project scope, goals, and deliverables in support of business plans. Estimate and identify resources required to achieve project goals.
    • Formulate annual initiatives and participate in developing the annual PMO budget.
    • Work with PMO Director to optimize the maturity level of the PMO.
    • Educate others within the organization on the value and functions of the PMO, project management principles and processes, and tools.
    • Other related duties as assigned.



    Knowledge, Skills & Abilities

    • Demonstrated expertise in project management methodologies and tools, e.g., Agile, Waterfall, Scrum.
    • Strong project management skills. Demonstrated ability to effectively manage multiple complex projects.
    • Effective coaching and mentoring skills.
    • Strong critical thinking, problem-solving, and analytical skills.
    • Strong vendor management skills.
    • Excellent written and verbal communication skills.
    • Effective group facilitation skills.
    • Strong organizational skills.
    • Demonstrated ability to influence others and influence change.
    • Ability to establish credibility and be decisive.
    • Ability to interact with diverse team members, leadership, and external vendors and build effective working relationships.
    • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
    • Mission-driven, guided by core values, and a pleasure to work with.

    Education & Experience Requirements

    • Bachelor’s degree in business, management, or related field. Equivalent combination of applicable education, training, certification, or experience may be considered in lieu of degree.
    • Five years of project management experience, including enterprise-wide projects.
    • Three years of experience using project planning tools, e.g., Agile tools, Microsoft Project/Project Server, SharePoint
    • Three years of experience leading and managing people and/or project teams.
    • Three years of experience facilitating business and technical analyses meetings, focus group session, webinars, interviews, and stakeholder meetings.
    • Two years of experience preparing status reports and delivering management briefings.




    • Two years of information technology project management experience.
    • Two years of experience managing vendor performance.


    Certifications & Licensure

    • Project Management Professional (PMP) certification.




    • Certified Scrum Master (CSM).






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