• National Service Officer - Chicago, IL

    Job Locations US-IL-Chicago
    Veterans Benefits Services
  • Job Summary

    Wounded Warrior Project’s (WWP) National Service Officer will manage all VA (Department of Veterans Affairs) claims obtained in the field.

    Essential Duties & Responsibilities

    • Provide representation to veterans/families before the VA
    • Work within DOD, VBA, and VHA offices to ensure timely and professional care of warriors
    • Develop and maintain relationships with related health care and social service providers
    • Remain current with all VA and DOD laws, regulations, and benefits
    • Plan, organize, and conduct benefit educational seminars
    • Maintain and update WWP intranet electronic tracking systems
    • Develop community support and to speak on behalf of WWP
    • Assist in all grassroots efforts and support specific campaigns as needed
    • Develop relationships that will foster and engage warriors and caregivers with WWP programs
    • Maintain yearly VA laws and regulations certification
    • Other related duties as assigned

    Knowledge, Skills & Abilities

    • Extensive knowledge and experience involving all DOD programs and VA laws and regulations
    • Excellent organizational, written, and communication skills
    • Self-motivated, positive, outgoing, personable, and able to relate well with diverse populations and age groups
    • Ability to timely complete required assignments
    • Ability to take initiative, multi-task, and work well under pressure
    • Effectively manage multiple priorities with a strong attention to detail in a fast paced environment
    • Organized, diligent, and able to troubleshoot, problem-solve and prioritize
    • Strong organizational and time management skills with a highly developed attention to detail
    • High level of proficiency in the use of Microsoft Office programs
    • Some travel required

    Education & Experience Requirements

    • High School Diploma or GED required, Bachelor’s Degree preferred
    • Minimum of two (2) year of experience as a veterans benefits advocate required
    • In lieu of advocate experience, Juris Doctorate will be considered (no practicing experience necessary)

    Certifications & Licensure

    • NA






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