• Employee Benefits Specialist - Jacksonville, FL

    Job Locations US-FL-Jacksonville
    Human Resources
  • Job Summary

    The Wounded Warrior Project (WWP) Employee Benefits Specialist assists with administration of employee benefits programs, including medical, dental, vision, flexible spending accounts, life insurance, 401(k) retirement, short-and long-term disability, wellness, workers’ compensation, and leaves of absence.

    Essential Duties & Responsibilities

    • Respond to employee inquiries on general benefits and leave questions and issues. Escalate complex questions and issues to benefits & compliance specialist, as appropriate.
    • Process and maintain health, wellness, dental, vision, life, AD&D, and 401(k) plan transactions, legally mandated benefits information, and enrollment documentation, ensuring accuracy and timeliness.
    • Administer various employee leave plans, e.g., FMLA, non-FMLA medical leave, and military leaves. Maintain leave-related documentation.
    • Conduct weekly new hire onboarding benefits presentation.
    • Maintain employee benefits files.
    • Complete and submit life, disability, and other benefits-related forms.
    • Process 401(k) transactions and complete 401(k)-related forms.
    • Initiate workers’ compensation claims with third-party administrator. Prepare and send workers’ compensation-related correspondence and all notice-only claims.
    • Prepare weekly benefits and leaves of absence reports.
    • Assist with reconciliation of monthly billing statements.
    • Assist with preparation of annual open enrollment, and schedule and attend open enrollment meeting.
    • Other related duties as assigned.

    Knowledge, Skills & Abilities

    • Demonstrated understanding of employee benefits plans administration including legal requirements, terminology, and reporting requirements.
    • Working knowledge of federal, state, and local employee benefits laws and regulations including FMLA, COBRA, ADA, EEO, DOL, ERISA, HIPAA, ACA, USERRA, Social Security, Section 125, and workers’ compensation.
    • Computer proficiency and technical skills with Microsoft Office products, e.g., Word, Excel, Outlook, PowerPoint. Experienced with HRIS and benefits databases.
    • Ability to effectively deliver employee benefits training presentations to employee groups.
    • Proven ability to work effectively in a team environment.
    • Strong customer-service skills. Respond promptly and accurately to requests.
    • Excellent written and verbal communication skills.
    • Ability to maintain confidentiality.
    • Ability to prioritize competing priorities and work under pressure to meet deadlines.
    • Mission-driven, guided by core values, and a pleasure to work with.

    Education & Experience Requirements

    • Three years of experience within a human resources role.
    • Bachelor’s degree. Equivalent combination of applicable education, training, certification, or experience may be considered in lieu of degree.


    • Three years of experience administering employee benefits plans.

    Certifications & Licensure

    • PHR, SHRM-CP, or pursuing human resources certification preferred.






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