Warriors to Work Coordinator - Washington, DC

Job Locations US-DC-Washington D.C.
Job ID
Warriors to Work

Job Summary

Wounded Warrior Project’s (WWP) Warriors to Work (WtoW) Coordinator will contribute to the overall success of the WtoW program by providing administrative, programmatic, and project management support.  The Warriors to Work Coordinator will serve as the first point of contact for new alumni and employers registering with WtoW, work closely with alumni to provide pertinent information to WtoW Specialist, maintain placement and retention data, provide logistical support for WtoW events and serve as an overall resource to a regional team.

Essential Duties & Responsibilities

  • Provide effective and responsive customer service to alumni and employers as well as other internal and external partners
  • Work with warriors and family support members to educate them on Warriors to Work services and coordinate receipt of initial documentation
  • Prioritize incoming calls and emails, vetting and responding to basic inquiries within a specified time frame
  • Manage incoming queue of new alumni and employer registrations
  • Provide administrative support for regional team, including but not limited to recording meeting minutes, supporting registration and execution of events and special projects
  • Compile weekly, monthly and quarterly KPI progress reports
  • Maintain records for employment outcomes per employer, industry, and other specified criteria
  • Coordinate with program leadership to update warrior-facing regional communications through WWP online engagement
  • Enhance alumni awareness of Financial Wellness and enrollment into Warriors to Work through program collaboration
  • Other related duties as assigned

Knowledge, Skills & Abilities

  • Self-starter; willing to take initiative
  • Excellent organizational and communication skills
  • Excellent verbal, written and keyboarding skills
  • Attention to detail and ability to work on multiple projects simultaneously
  • A team player with exceptional interpersonal skills able to communicate with diverse personalities in a tactful, mature, and flexible manner
  • Good reasoning and sound judgment
  • Resourceful, well organized, honest, reliable, dependable, efficient and consistent
  • High level of proficiency in the use of data-base programs (Salesforce preferred), and Microsoft Office programs (Outlook, Word, Excel and PowerPoint)
  • Strong data base management skills and administrative skills

Education & Experience Requirements

  • High School Diploma/GED required. Bachelor’s degree preferred
  • One (1) year customer service experience required
  • One (1) year recruiting and/or employment assistance experience preferred
  • Familiarity with military culture preferred
  • Salesforce experience preferred


Certifications & Licensure

  • NA







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