Veterans Benefits Coordinator - San Diego, CA

Job Locations US-CA-San Diego
Job ID
Veterans Benefits Services

Job Summary

Wounded Warrior Project’s (WWP) Veterans Benefits Coordinator will serve as the first point of contact for inquiries related to DoD and VA benefits, provide administrative support to a regional team, and assist WWP Benefits Liaisons in the development of Warriors’ claims.

Essential Duties & Responsibilities

  • Work within DoD, VBA, and VHA systems to ensure timely and professional care of Warriors
  • Provide effective, timely, and responsive customer service to Warriors, Family Support Members, and internal and external stakeholders
  • Manage, screen, and prioritize a high-volume incoming queue of program referrals for benefits assistance
  • Manage incoming calls and emails, vetting and responding to basic inquiries within a specified timeframe
  • Communicate general information related to VA and DoD benefits, eligibility, and evidentiary requirements
  • Work with Warriors and Family Support Members to gather evidence in support of claims for benefits
  • Provide regular updates to Warriors represented by WWP in open claims or appeals, and ensure that any questions and concerns about their case are timely addressed
  • Maintain and update records in WWP’s case management system (SalesForce)
  • Assist WWP Benefits Liaisons with claim-development, research, and advocacy in cases pending before the VA and DoD
  • Assist and participate in educational outreach efforts, collaborative events, and claims clinics
  • Other related duties as assigned


Knowledge, Skills & Abilities

  • Outstanding customer service
  • Basic knowledge of DoD and VA Benefits, medical terminology, and applicable laws and regulations
  • Excellent organizational and communication skills
  • Ability to handle sensitive and confidential medical information with discretion and compassion
  • Ability to timely complete required assignments in a fast-paced environment
  • Self-motivated, positive, personable, and able to relate well with diverse populations and age groups
  • Organized, diligent, and able to troubleshoot, problem-solve, and prioritize
  • Proficiency in the use of Microsoft Office programs
  • Proficiency in the use of SalesForce preferred



Education & Experience Requirements

  • High School Diploma/GED required, Bachelor’s degree preferred
  • Minimum one (1) year customer service experience required
  • Familiarity with military culture preferred
  • Salesforce experience preferred


Certifications & Licensure

  • NA






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