Application Administrator - Jacksonville, FL

Job Locations US-FL-Jacksonville
Job ID
11433
Category
Information Technology
Type
Full-Time/Regular

Job Summary

The Wounded Warrior Project (WWP) Application Administrator is a key member of the IT team responsible for day-to-day administration and support of end user software applications, processes and interfaces.  This job calls for both technical capability and business understanding.

 

Essential Duties & Responsibilities

  • Install and configure software, upgrades, patches and version releases.
  • Perform trouble-shooting, root cause analysis in order to resolve software issues and minimize downtime to end users of supported applications.
  • Monitor support tickets, troubleshoot and resolve cases in a timely manner according to SLA.
  • Provide acknowledgement, updates and resolution to end users application support requests
  • Liaise with the IT operations area to facilitate resolution between software applications and any hardware, network or security dependency.
  • Collaborate with system administrators to manage the integrity and safety of organization data through backups and archiving principles.
  • Manage/Maintain the security provisioning of the various software applications, including new user setup access, maintaining ongoing password resets and terminations. 
  • Facilitate the audit of user access to applications on an established frequency.
  • Create and maintain custom reports as requested from the business units, utilizing report writer tools.
  • Use analytical skills to troubleshoot, identify & resolve data quality and reporting issues
  • Liaison with application vendors through project lifecycle including support.
  • Identify opportunities for process improvement, optimizing peak performance and utilization of supported applications. 
  • Responsible for creating and maintaining systems documentation as required.
  • Keep up to date and informed of technology trends around administered applications.

 

Knowledge, Skills & Abilities

  • Technical knowledge of databases, report writing tools, data analytics, technical writing
  • Working knowledge of Windows operating system and standard Windows applications
  • Proficiency in any of the following applications or tools – Dynamics GP, Workday, SAS Financial Management, Jira, Confluence, SQL Server
  • Deep knowledge of applications design, configuration, and administration practices to maximize availability and reliability
  • Deep knowledge of applications security monitoring and controls
  • Understanding of standard application architecture, IT literacy around applications and systems
  • Ability to apply investigative and diagnostic skills in resolving application support issues
  • Ability to work effectively on cross-functional project teams
  • Ability to work in a fast paced and changing environment
  • Strong customer service orientation and awareness required
  • Strong communication and active listening skills required

 

 

Education & Experience Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or other related field or equivalent work experience required
  • Minimum of three (3) years’ experience in administration or support of software applications required
  • Minimum of one (1) year experience creating and maintaining documentation of applications specification and operation required
  • Experience creating and maintaining software integrations and interfaces preferred
  • Experience managing external vendors relationships preferred - Vendor management experience preferred

 

Certifications & Licensure

  • NA

 

 

 

*ca-mg

 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.