• Application Administrator - Jacksonville, FL

    Job Locations US-FL-Jacksonville
    Job ID
    11433, 11664
    Information Technology
  • Job Summary

    The Wounded Warrior Project (WWP) Application Administrator is a key member of the IT team responsible for day-to-day administration and support of end user software applications, processes and interfaces.  This job calls for both technical capability and business understanding.


    Essential Duties & Responsibilities

    • Install and configure software, upgrades, patches and version releases.
    • Perform trouble-shooting, root cause analysis in order to resolve software issues and minimize downtime to end users of supported applications.
    • Monitor support tickets, troubleshoot and resolve cases in a timely manner according to SLA.
    • Provide acknowledgement, updates and resolution to end users application support requests
    • Liaise with the IT operations area to facilitate resolution between software applications and any hardware, network or security dependency.
    • Collaborate with system administrators to manage the integrity and safety of organization data through backups and archiving principles.
    • Manage/Maintain the security provisioning of the various software applications, including new user setup access, maintaining ongoing password resets and terminations. 
    • Facilitate the audit of user access to applications on an established frequency.
    • Create and maintain custom reports as requested from the business units, utilizing report writer tools.
    • Use analytical skills to troubleshoot, identify & resolve data quality and reporting issues
    • Liaison with application vendors through project lifecycle including support.
    • Identify opportunities for process improvement, optimizing peak performance and utilization of supported applications. 
    • Responsible for creating and maintaining systems documentation as required.
    • Keep up to date and informed of technology trends around administered applications.


    Knowledge, Skills & Abilities

    • Technical knowledge of databases, report writing tools, data analytics, technical writing
    • Working knowledge of Windows operating system and standard Windows applications
    • Proficiency in any of the following applications or tools – Dynamics GP, Workday, SAS Financial Management, Jira, Confluence, SQL Server
    • Deep knowledge of applications design, configuration, and administration practices to maximize availability and reliability
    • Deep knowledge of applications security monitoring and controls
    • Understanding of standard application architecture, IT literacy around applications and systems
    • Ability to apply investigative and diagnostic skills in resolving application support issues
    • Ability to work effectively on cross-functional project teams
    • Ability to work in a fast paced and changing environment
    • Strong customer service orientation and awareness required
    • Strong communication and active listening skills required



    Education & Experience Requirements

    • Bachelor’s degree in Computer Science, Information Systems, or other related field or equivalent work experience required
    • Minimum of three (3) years’ experience in administration or support of software applications required
    • Minimum of one (1) year experience creating and maintaining documentation of applications specification and operation required
    • Experience creating and maintaining software integrations and interfaces preferred
    • Experience managing external vendors relationships preferred - Vendor management experience preferred


    Certifications & Licensure

    • NA







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