QA/Testing Systems Analyst - Jacksonville, FL

US-FL-Jacksonville
Job ID
11616
Category
Resource Development
Type
Full-Time/Regular

Job Summary

The Wounded Warrior Project (WWP) QA/Testing Systems Analyst will work with the Donor Care teams to build and implement test cases and produce procedural documentation for a variety of projects implemented on Resource Development platforms ensuring effective and efficient fundraising and donor experiences.

 

Essential Duties & Responsibilities

  • Evaluate requirements and build manual test cases which support database integrity, ensure a positive and engaging user experience, and satisfy project business requirements
  • Validate requirements and test cases with Resource Development teams to maintain high standards of quality for the end user
  • Troubleshoot program and system malfunctions to restore normal functioning
  • Monitor system performance to ensure proper operation
  • Test software performance and monitor performance of quality controls
  • Improve and optimize the quality assurance processes and tools to ensure solutions remain scalable and flexible to meet organizational growth and demands
  • Create and maintain written documentation for testing and end-user procedures
  • Coordinate testing efforts and oversee / execute testing procedures
  • Ensure that proper functional testing and end-to-end testing is executed
  • Ensure testing data is removed from databases
  • Confer with project personnel to identify and resolve problems
  • Provide users with technical support for system related activities
  • Other related duties as assigned

Knowledge, Skills & Abilities

  • Excellent verbal and written communication skills, including strong technical writing and/or procedural documentation skills
  • Demonstrated ability to effectively and efficiently manage multiple projects of varying complexity
  • Identify information by categorization, estimating recognizing differences or similarities, and detecting changes in circumstances or events
  • Strong problem analysis/diagnostic and resolution skills
  • Self-motivated, able to work within a collaborative project-based environment
  • Detail oriented and organized with an ability to meet deadlines while maintaining data integrity and quality
  • Demonstrated ability to work independently and exercise confidentiality and good judgment when working with sensitive issues
  • Ability to effectively communicate with users of diverse backgrounds and skill levels
  • Analyzing information and evaluating results to choose the best solution and solve problems
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct
  • Contribute to a positive work environment and overall team effort in the department and organization
  • High level of proficiency in Microsoft Office

Education & Experience Requirements

  • Bachelor’s Degree required. A minimum of four (4) years relevant work may be considered in lieu of a degree.
  • Minimum one (1) year experience process testing and/or technical/procedural documentation required
  • Experience working with software and hardware vendors preferred 

Certifications & Licensure

  • NA

 

 

 

 

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