Veterans Benefits Coordinator - Seattle, WA

US-WA-Seattle
Job ID
11511
Category
Veterans Benefits Services
Type
Full-Time/Regular

Job Summary

Wounded Warrior Project’s (WWP) Veterans Benefits Coordinator will serve as the first point of contact for inquiries related to DoD and VA benefits, provide administrative support to a regional team, and assist WWP Benefits Liaisons in the development of Warriors’ claims.

Essential Duties & Responsibilities

  • Work within DoD, VBA, and VHA systems to ensure timely and professional care of Warriors
  • Provide effective, timely, and responsive customer service to Warriors, Family Support Members, and internal and external stakeholders
  • Manage, screen, and prioritize a high-volume incoming queue of program referrals for benefits assistance
  • Manage incoming calls and emails, vetting and responding to basic inquiries within a specified timeframe
  • Communicate general information related to VA and DoD benefits, eligibility, and evidentiary requirements
  • Work with Warriors and Family Support Members to gather evidence in support of claims for benefits
  • Provide regular updates to Warriors represented by WWP in open claims or appeals, and ensure that any questions and concerns about their case are timely addressed
  • Maintain and update records in WWP’s case management system (SalesForce)
  • Assist WWP Benefits Liaisons with claim-development, research, and advocacy in cases pending before the VA and DoD
  • Assist and participate in educational outreach efforts, collaborative events, and claims clinics
  • Other related duties as assigned

 

Knowledge, Skills & Abilities

  • Outstanding customer service
  • Basic knowledge of DoD and VA Benefits, medical terminology, and applicable laws and regulations
  • Excellent organizational and communication skills
  • Ability to handle sensitive and confidential medical information with discretion and compassion
  • Ability to timely complete required assignments in a fast-paced environment
  • Self-motivated, positive, personable, and able to relate well with diverse populations and age groups
  • Organized, diligent, and able to troubleshoot, problem-solve, and prioritize
  • Proficiency in the use of Microsoft Office programs
  • Proficiency in the use of SalesForce preferred

 

 

Education & Experience Requirements

  • High School Diploma/GED required, Bachelor’s degree preferred
  • Minimum one (1) year customer service experience required
  • Familiarity with military culture preferred
  • Salesforce experience preferred

 

Certifications & Licensure

  • NA

 

 

 

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