Training & Development Manager - Jacksonville, FL

Job Locations US-FL-Jacksonville
Job ID
Human Resources

Job Summary

The Training & Development Manager is responsible for overseeing the design, delivery, and evaluation of all assessment, development, and learning programs with the goal of enabling a high performing, mission and values focused organization.

Essential Duties & Responsibilities

  • Oversee the development, delivery, and evaluation of training programs (including on-line, instructor led, and blended learning) for professional and managerial staff.
  • Manage a team of learning and development professionals focused on delivering a high level of service, training support, and subject matter expertise to organizational stakeholders.
  • Manage the annual succession planning program and support talent management initiatives focused on the building of bench strength through individual development and career pathing.
  • Assist with the development of long term learning strategy and curricula while partnering with senior management to ensure training programs support changing business needs and address new initiatives.
  • Apply creative approaches and instructional methodologies to the design, delivery, and evaluation of learning content (e.g., custom eLearning, video, simulation).
  • Collaborate with subject matter experts to understand content and learning requirements and produce storyboards and other design documents to support the development process.
  • Manage the organization’s Learning Management System and ensure tracking/reporting of learning transcript completion (related to compliance, et al.).
  • Develop multimedia and web-based learning interventions using eLearning authoring tools.
  • Conduct analysis on training effectiveness, maintain appropriate metrics, and recommend improvements to existing programs as necessary.
  • Manage annual training budget and selection of consultants, contractors, and vendors.
  • Maintain connections to relevant professional organizations and remain abreast of industry trends.
  • Other duties as assigned


Knowledge, Skills & Abilities

  • High degree of competency with adult learning concepts, practices, and procedures.
  • Versatility and strength in both written and verbal communications.
  • Professional and political acumen, diplomacy, and tact.
  • Ability to take initiative and manage simultaneous deliverables under pressure.
  • Positive, collaborative, and solutions-focused temperament.
  • Ability to work with a high degree of autonomy and seek clarification when necessary.
  • Detail oriented with excellent analytical abilities.                
  • Highly proficient in the use of Microsoft Office programs (PowerPoint, Word, Excel, Publisher, etc.).
  • Technology adept with the ability to learn new software and systems as needed.

Education & Experience Requirements

  • Bachelor’s degree required; Master’s degree preferred, commensurate experience may be considered in lieu of degree.
  • Minimum of five (5) years’ experience designing and implementing broad scale instructor-led, technology-based, and blended learning programs and initiatives from needs assessment through delivery required.
  • Minimum of three (3) years of experience managing staff required.
  • Experience with and/or understanding of leadership development concepts required.
  • Experience with Learning Management Systems (LMS) and Learning Content Management Systems (LCMS) strongly preferred.
  • Prior experience utilizing Articulate Storyline 360 or comparable authoring tool a plus.
  • Experience with DDI’s competency platform a plus.

Certifications & Licensure

  • DDI certification or Certified Professional in Learning and Performance (CPLP) preferred but not required.






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