Digital Communications Specialist - San Antonio, TX / Chicago, IL / Colorado Springs, CO / Phoenix, AZ

US-TX-San Antonio | US-IL-Chicago | US-CO-Colorado Springs | US-AZ-Scottsdale
Job ID
Public Relations

Job Summary

Wounded Warrior Project’s (WWP) Digital Communications Specialist will drive the engagement of WWP Alumni in all programs and services provided through the development of improved strategic communications. The Digital Communications Specialist will be responsible for gathering field intelligence to be used for all program announcements, information, and communications. The Digital Communications Specialist must be a skilled internal collaborator and copywriter. He/she will possess an understanding of Wounded Warriors, their families, and caregivers we serve and the programs we provide. The Digital Communications Specialist will partner with regional program teams to solicit participation from potential Alumni, family, and caregiver participants through a variety of communications, including, but not be limited to, developing content for master program-oriented website and emails. The Digital Communications Specialist may participate in the implementation of some events, and when on-site, will provide event support.

Essential Duties & Responsibilities

  • Collaborate WWP Regional Offices and Program teams to stay current regarding upcoming program needs or events
  • Write event descriptions that drive registration and attendance
  • Update regional program information in a timely manner
  • Develop strong relationships with regional program staff
  • Create new methods to maintain or develop Alumni, family and caregiver engagement in new or existing WWP programs
  • Format and send warrior communications through the email system
  • Provide regional information and insight regarding warrior, family, and caregiver population to public awareness team to help enhance communication effectiveness
  • Collect, organize, and analyze data/trends from event communications to improve targeting and participation
  • Attend events at the discretion of the Digital Communications Manager
  • Support a variety of projects for improving departmental goals as requested
  • Provide general administrative, budget, and project support for Digital Communications Manager
  • Assist in strategically examining the needs of the data management system to support communication efforts and program staff needs
  • Provide data management training, as needed
  • Other related duties as assigned


Knowledge, Skills & Abilities

  • Possess a professional presence and demeanor
  • Demonstrated ability to work with diverse personalities
  • Self-motivated and positive
  • Creative and innovative thinker
  • Excellent oral and written communication skills, proofreading, and editing skills
  • Ability to work independently and part of a team to ensure department objectives are met
  • Ability to prioritize time and manage multiple projects and deadlines simultaneously
  • Proven ability to provide high level of service to demanding internal and external clients
  • Ability to effectively manage multiple projects for different internal teams, of equal value, at same time, under time pressures, and at highest level of quality
  • Collaborative approach to problem solving
  • Highly organized, detail oriented, and strong project management skills
  • Proficient in Microsoft Office Programs: MS Word, MS Excel, MS Power Point and Outlook; Apple operating systems; Internet navigation/research; database management; and customer relationship management software
  • Ability to travel as needed
  • Mission driven, guided by core values, and a pleasure to work with


Education & Experience Requirements

  • Bachelor’s degree required, preferably in Marketing, Communications, English, or related area
  • Minimum of three (3) years of business related experience required
  • Minimum of three (3) years customer relations management (CRM) experience required
  • Background in e-communications, copywriting, sales, marketing, or journalism preferred
  • Creative agency experience helpful

Certifications & Licensure

  • NA






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