IT Infrastructure Manager

Job Locations US-FL-Jacksonville
Job ID
Information Technology

Job Summary

The Wounded Warrior Project (WWP) Information Technology Infrastructure Manager is responsible for the daily management of WWP’s IT technology infrastructure including servers, networks, telephone, and communication systems. This position leads the effort to develop and implement processes for network and system monitoring, implements system updates including upgrades, patches and new releases, and implements and coordinates system policies, procedures, and standards.  

Essential Duties & Responsibilities

  • Responsible for the enterprise network and server architecture, definition, and delivery of enterprise network infrastructure components, such a network, voice, storage, servers, operating systems, and databases
  • Lead IT department infrastructure planning and projects, and organizes and negotiates the allocation of IT resources
  • Oversee IT Infrastructure team, staffing appropriately to meet maintenance, issue, and project demand
  • Work with stakeholders to define business and systems requirements for new technology implementations
  • Manage team and individual performance and drive accountability to organization and individual goals
  • Oversee all reports and documentation related to network and systems operations
  • Develop maintenance schedules for network and systems equipment
  • Set and adhere to benchmarks in problem resolution and system uptime
  • Conduct research and remain current with the latest technologies and solutions
  • Analyze existing operations and recommend improvements and growth of networks and IT systems
  • Define and oversee infrastructure improvement projects
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives
  • Ensure systems adhere to security and compliance requirements
  • Develop, monitor and maintain a disaster recovery plan that will protect key systems
  • Develop an architecture roadmap that will leverage economies of scale to support business growth
  • Conduct system feasibility studies and testing
  • Manage capacity planning for future requirements of hardware, SAN storage and other Infrastructure requirements in a proactive manner
  • Develop and implement all functional policies and procedures, including those for network and system architecture, standards, purchasing, and service provision
  • Collaborate with manager(s) to manage relationships with key technology vendors
  • Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, data centers, servers, PCs, operating systems, and associated hardware
  • Manage infrastructure staffing, including supervision, scheduling, development, and evaluation
  • Assist in the provisioning of end-user services, including the service desk and technical support services
  • Coach, develop, and manage teammates against performance goals
  • Work with data center and network telecommunicate providers
  • Negotiate pricing and service levels agreements with IT service providers
  • Build and implement an IT Infrastructure strategic plan
  • Other related duties as assigned

Knowledge, Skills & Abilities

  • Independent thinker and the ability to utilize critical and analytical skills in problem solving
  • Superior written and verbal presentation skills
  • Experience in a non-profit setting and an understanding of fund raising fundamentals
  • Proven management skills that fosters an open dialog with all organizational staff
  • Team-oriented and a desire to engage with others on day to day activities
  • Ability to work within a high velocity, autonomous and demanding culture
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct
  • Demonstrated ability to influence others and influence change
  • Ability to build and maintain relationships
  • Demonstrated ability to effectively and efficiently manage multiple projects in varying complexity
  • Strong problem determination and resolution skills
  • Organizational skills and project management skills
  • Well-developed interpersonal skills
  • Ability to get along well with diverse personalities
  • Ability to establish credibility and be decisive
  • Ability to interact with a wide array of users to build relationships
  • Ability to understand the challenges facing the employees in the field
  • Experience with IP-based phone system and collaboration tools
  • Experience with hardware, networks (Cisco), operating systems, and storage
  • Deep-seated experience with recent Microsoft desktop and server operating systems
  • Application support experience with Microsoft Office, Active Directory, and Exchange
  • Advanced infrastructure technology knowledge such as cloud solutions, VoIP, MPLS, etc.

Education & Experience Requirements

  • Bachelor’s degree in information technology or related field required
  • Minimum of five (5) years of experience managing infrastructure services required
  • Minimum of ten (10) years of experience in infrastructure services required
  • Experience with Microsoft Office 365 suite of tools and systems preferred
  • Experience with SD-WAN solutions preferred

Certifications & Licensure

  • Technology certifications such as CCNA, MCSE, ITIL, PMP or other are preferred


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