Application Administrator (Business Applications) - Jacksonville, FL

Job ID
Information Technology

Job Summary

The Wounded Warrior Project (WWP) Application Administrator is a key member of the IT team responsible for delivering and maintaining world class solutions for WWP. The administrator works closely with WWP teams to ensure proper requirements are gathered for tool templates and user access.  The administrator also supports WWP teammates in administering WWP tools. The position also creates and runs reports to track usage of the tool, as well as in support of audits. The administrator performs audits and communicates results on a quarterly basis.

Essential Duties & Responsibilities

  • Manage user permissions and security
  • Educate/train users regarding application features and business processes/policies
  • Gather requirements for business requests and solution based on application features and business processes/policies
  • Knowledgeable of application releases and downtime, and effectively communicates relevant information to WWP constituent
  • Monitor the application, document and analyze problems, and publish maintenance schedule
  • Maintain system documentation
  • May program in a variety of tools
  • Maintains current knowledge of relevant technologies as assigned
  • Troubleshoot issues and resolve any reported problems
  • Enable best practices with current applications
  • Automate business processes utilizing tools
  • Collaborate with IT Operations teams to ensure proper integration of the environment
  • Work closely with application development teams and vendors to tune and troubleshoot applications
  • Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
  • Leads and participates in efforts to implement application updates to include upgrades, patches, and new releases
  • Develops test plans to verify logic of new or modified programs
  • Develop work plans and track/report status of assigned projects/tasks
  • Liaise with vendor support on issues
  • Fully responsible for problem management activities such as issue resolution and root cause analysis
  • Daily monitoring and maintenance activities
  • Other related duties as assigned

Knowledge, Skills & Abilities

  • Strong multi-tasking, project and time management skills to include managing concurrent tasks efficiently
  • Experience creating process documentation
  • Demonstrated ability to work independently
  • Problem solving skills to correct user error and resolve support requests
  • Demonstrated team player with ability to drive projects to successful outcome
  • Proficiency in Microsoft Office, Visio, and Project
  • Understands the workflow and process requirements of complex application systems.
  • Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications.
  • Excellent problem solving/analytical skills.
  • Display and execute logical and complex troubleshooting methods.
  • Excellent verbal, written communication, and negotiations skills.
  • Ability to effectively interface with technical and nontechnical staff at all organizational levels.
  • Strong customer services and problem solving skills.
  • Ability to provide outstanding customer service, be a good listener and work well with others.
  • Self-motivated, able to work independently, and takes initiative.
  • Ability to multitask in a fast-paced environment.
  • Outstanding attention to detail with superior time and project management skills.
  • Demonstrated ability to work successfully with a diverse group of customers.
  • Ability to learn new content areas and new skills quickly and well required.
  • Understands business function related to the application
  • Ability to work through ambiguous work situations

Education & Experience Requirements

  • Bachelor’s degree required, preferably in business systems, computing, metrics, or other related field
  • Minimum three (3) years relevant work experience required
  • Experience working in a non-profit organization, preferred
  • Experience with developing process and procedure documentation preferred
  • Must be able to travel up to 25% 


Certifications & Licensure

  • NA











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